Informatics, Inc. is a digital marketing, web design, and cloud services agency located in Cedar Rapids, Iowa. Because it operates primarily as a mid-sized digital agency (11–50 employees) rather than an enterprise IT firm, they do not have a dedicated, standalone Chief Information Security Officer (CISO) or IT Director role.
Evaluating technology leadership and security governance in mid-sized digital agencies requires looking at operational realities rather than searching for Fortune 500 corporate structures. In an agency that builds custom web applications, manages cloud hosting environments, and executes digital marketing strategies, information security and technical management are integrated directly into hands-on technology leadership and systems administration.
What Is Informatics, Inc.?
Founded in 1998, Informatics, Inc. operates as a regional digital technology, web development, and media agency centered in Cedar Rapids, Iowa. Over more than two decades in business, the agency has expanded its operational scope to serve mid-market businesses, healthcare organizations, and regional institutions across Iowa and the Midwest.
The firm delivers a broad suite of web-based technology and media services:
- Custom Web Engineering and Development: Building custom content management systems, web applications, e-commerce stores, and database integrations.
- Cloud Hosting and Infrastructure Support: Managing web server deployments, domain infrastructure, cloud backups, and ongoing maintenance.
- Digital Marketing and Creative Media: Delivering Search Engine Optimization (SEO), digital advertising, brand strategy, and video production services.
Headquartered in downtown Cedar Rapids, Informatics, Inc. employs a specialized staff of developers, creative designers, digital strategists, and systems personnel. Because the firm hosts client applications and manages web data pipelines, maintaining secure cloud environments and stable system operations is central to its daily client commitments.
Who Leads Technology at Informatics, Inc.?
Informatics, Inc. publishes its organizational profile and staff roster, providing transparency into its internal structure. Instead of dispersing technical responsibilities across multiple corporate executive layers, technology direction and internal systems administration are handled by primary technical leadership and IT staff.
Kyle Kew — Chief Technology Officer (CTO)
Kyle Kew serves as the Chief Technology Officer (CTO) at Informatics, Inc. In this senior role, he leads the agency’s technical vision, software engineering standards, custom web application architecture, and cloud hosting infrastructure.
In a digital services agency of this scale, the CTO handles both high-level technology strategy and practical infrastructure governance. Beyond selecting software frameworks and overseeing engineering output, the CTO establishes the technical parameters that keep client-facing web applications, cloud hosting setups, and database environments secure and reliable.
Kossi Bolouvi — IT Administrator
Internal network support, hardware provisioning, and system maintenance are managed by Kossi Bolouvi, who serves as the IT Administrator.
The IT Administrator position manages day-to-day internal systems infrastructure, workstation security, user privilege management, local network firewalls, and employee technical support. This role ensures internal operations run without interruption and that agency devices conform to standard security practices.
Executive Oversight and Governance
Corporate oversight and broader business operations at Informatics, Inc. are guided by executive leadership:
- John Osako: Chief Executive Officer (CEO), guiding strategic business growth, agency operations, and corporate partnerships.
- Stacie Osako: President, directing operational health and corporate management.
- Maureen Osako: Partner, supporting agency governance and organizational development.
This leadership model ensures that technology expenditures, operational risks, and policy decisions receive direct review from agency executives.
Informatics, Inc. Contact Information
Clients, vendors, and partners seeking to reach Informatics, Inc. regarding digital services, technical support, or corporate inquiries can use the following verified details:
- Company Name: Informatics, Inc.
- Headquarters Address: 215 2nd Ave SE, Suite 300, Cedar Rapids, IA 52401
- Telephone Number: (319) 363-3795
- General Email Inquiries: info@informaticsinc.com
- Official Website: https://www.informaticsinc.com/
Inquiries regarding cloud security, data processing, or vendor reviews submitted through official contact channels are routed directly to technical leadership or executive management.
Does the Company Have a Dedicated IT Director or CISO?
An evaluation of Informatics, Inc.’s public team listings and corporate records confirms that the firm does not employ a dedicated CISO or a separate IT Director under those exact job titles.
Rather than maintaining dedicated executive slots for every security sub-discipline, technical responsibilities are divided logically across the current team:
- Technology Strategy and Cloud Security: Directed under the authority of Chief Technology Officer Kyle Kew.
- Systems Administration and Local Support: Executed by IT Administrator Kossi Bolouvi.
- Corporate Governance and Risk: Overseen directly by CEO John Osako and executive leadership.
Operating without a dedicated CISO or IT Director is standard practice for mid-sized agencies (11–50 employees). Appointing standalone executives for specialized security roles can add unnecessary administrative friction for a business of this size. Combining infrastructure management and data protection under senior CTO oversight and systems administration provides effective governance scaled to the agency’s operational footprint.
What Does Informatics, Inc. Say About Information Security?
Informatics, Inc. outlines its data protection protocols, privacy commitments, and technical safeguards in its published Privacy Policy and service agreements.
The agency’s published security framework incorporates standard administrative, technical, and physical safeguards:
- Administrative Controls: Restricting employee access to client data and internal systems on a strict need-to-know basis.
- Technical Safeguards: Enforcing Secure Sockets Layer (SSL/TLS) encryption protocols for web traffic, maintaining firewalls, and managing software updates across web environments.
- Physical Safeguards: Hosting web assets in secure, enterprise cloud data centers and enforcing access limits at its primary office facilities.
These controls demonstrate compliance with baseline digital privacy standards and hosting requirements. Organizations with specialized regulatory needs (such as custom SOC 2 reviews or specific data processing addendums) coordinate directly with agency leadership to define custom technical terms.
What Do IT Directors, CIOs, and CISOs Do?
Distinguishing between specialized executive roles shows how mid-sized technology firms manage operations without filling every distinct C-suite title.
Chief Technology Officer (CTO)
The CTO oversees overall technical direction, software architecture, web engineering, and client-facing digital platforms. At a digital agency, the CTO selects technology stacks, establishes coding standards, and ensures cloud hosting environments are secure and scalable.
Chief Information Security Officer (CISO)
The CISO focuses exclusively on enterprise cybersecurity, regulatory compliance, risk management, and incident response frameworks. The CISO monitors internal networks, conducts threat assessments, and ensures corporate alignment with security standards like ISO 27001 or SOC 2.
Chief Information Officer (CIO)
The CIO manages internal business technology, enterprise software systems, IT budgets, and internal productivity tools to support corporate objectives.
IT Director / Administrator
The IT Director or IT Administrator handles day-to-day technical operations, user provisioning, local hardware support, network maintenance, and help desk tasks.
In mid-sized agencies, the duties associated with a CIO, CISO, and IT Director are routinely handled by the CTO and IT Administrator, ensuring comprehensive technical oversight without excessive management layers.
Conclusion
Informatics, Inc. does not maintain a standalone CISO or IT Director in its public leadership directory. As a mid-sized digital agency employing between 11 and 50 staff members, technology direction and cloud infrastructure are led by Chief Technology Officer Kyle Kew, internal IT administration is managed by Kossi Bolouvi, and corporate governance is directed by CEO John Osako. This structure aligns with standard industry practices, consolidating technical execution, infrastructure security, and system reliability under experienced senior technology leadership.